Moving from an unofficial WhatsApp tool to the official WhatsApp Business API

Unofficial tools work until they suddenly do not: the number is banned mid-campaign, and you lose customer conversations, your list and your credibility in one day. Moving while you are still running is far easier than starting from zero after a ban.

First, stop all automated sending from the old tool and disconnect any QR link on the number. Continuing automated sending while you move puts the number at risk.

• Export your customer list from the old tool to a sheet (name and number).
• Keep customers who actually dealt with you or agreed to hear from you — drop bought or stale numbers.
• Upload the sheet to FASLA CLOUD through contact import (CSV or Excel), with tags if you want to segment them.

Through Meta’s official Embedded Signup inside the platform: business portfolio, WhatsApp Business account, display name and number verification. If the old tool got the number banned, start with a new number on the API.

The messages you used to send with the old tool must become Meta-approved templates. Categorise each correctly: confirmations and updates are utility, offers are marketing.

• A new number on the API starts with a small messaging limit that grows as you send steadily with good quality.
• Start with your most engaged customers and useful messages (confirmations, updates).
• Split large campaigns into batches.
• Check the number’s quality rating after each campaign.

The first two weeks matter most: quality during them decides how fast your limits grow.

• No bans caused by the tool.
• A whole team on one number instead of one phone.
• Delivery and read reports for every campaign.
• A stable connection, with no QR link dropping.