WhatsApp for clinics and medical centres: bookings and follow-up without phone queues

Most calls to any clinic ask the same things: hours, prices, address and bookings. Reception spends the day on the phone, and patients who cannot get through go elsewhere.

• A greeting and a list: "Hours & prices", "Book a visit", "Test results", "Talk to reception".
• Ready answers for hours, address and prices.
• Collecting booking details (specialty, preferred day) and handing them to reception to confirm.

Instead of one phone at reception, every staff member replies from their own device on the same number, and every conversation has an owner. With several branches, each branch opens only its own number.

Reminding patients of appointments reduces no-shows. A reminder is a utility message (far cheaper than marketing), sent with an approved template such as: "Hi {{1}}, a reminder of your appointment on {{2}} at {{3}}. Reply here to reschedule."

Send it to a patient from the inbox, or to the day’s appointments as a campaign. Inside the platform you can also set yourself a reminder on a conversation to follow up with a patient at a given time.

Sending a reminder automatically for every appointment from your booking system needs a direct integration — talk to us if you need it.

A patient who writes at night gets an instant reply with the clinic’s hours and a note that reception will answer when it opens — instead of feeling ignored.

• Each staff member has their own account, with permissions that match their job.
• When someone leaves, close their account — the conversations stay with the clinic, not on their phone.
• Do not put sensitive medical details in campaign messages; keep them in the direct conversation with the patient.