Managing several WhatsApp numbers for one company in one place
Sales, support and branches — each WhatsApp number on a different phone? How to bring every company number into one inbox and decide which agent opens which number.
Why companies end up with several numbers
- One number for sales and one for support.
- A number per branch or city.
- A number per brand or line of business.
- One number for campaigns and another for support, so support quality is not affected.
The problem: every number on its own phone
With each number on a different phone, management never sees the whole picture, and a customer who wrote to sales and then support sits with two teams who do not know about each other. When an employee leaves, the phone and the conversations leave too.
The fix: every number in one inbox
On the WhatsApp Business API you can connect several numbers to one FASLA CLOUD account. Every conversation lands in one place, marked with the number it came to, and the reply goes out from the number the customer wrote to.
Access: each agent on their numbers
Not every agent needs every number. Give the sales team the sales number only, each branch team its own number, and let management see everything.
Watch each number’s health separately
Each number has its own quality rating and messaging limit from Meta. The numbers settings show them per number, so you protect the support number from campaign effects and know which number can take a big campaign.
Tip: keep marketing campaigns on one number and support and orders on another.
Cost
Meta charges per message regardless of how many numbers you have, and each number has its own monthly free allowance of service messages. Plans let you add extra numbers — details on the pricing page.